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Answer incoming Chat

The chat is currently mainly used by e-commerce support at HQ but also support teams locally in Dach, BeNeLux and USA/Canada.

Chat

  1. If anyone in your team is set as available the chat will be open and chat messages can come into the conversation inbox. You set you own availability here:

    NOTE: Do not forget to turn you availablity off when you leave for the day.
  2. In the top of the chat conversation you will see a link regarding what page the customer is on when starting the chat. 


    This can be of interest for example if he/she has any questions about a product and it is hard to understand from the conversation which product he/she is referring to.
  3. When you answer a chat it is the same as with an email and you write your answers in this view.

  4. When you have answered the customers questions please close the chat. When a chat gets closed an automated email with the chat history will be sent to the customer (if we have the email adress).